0191 280 5038 / 07989 327 765    info@insightacc.co.uk

Customer Charter – Why Choose Insight Accountancy?

1

We will act professionally, with courtesy and in a friendly manner at all times.

2

We guarantee to achieve all filing deadlines.  If not we will pay any fines and / penalties if we are at fault.

3

Unlike many accountants, we communicate with our clients in clear concise English. If you don’t fully understand what we mean please ask and we will be more than happy to clarify things.

4

No one likes to be ignored! If we can’t take your call we endeavour to contact you the same day or if this is not possible by the close of business the following day.

5

We will be honest and truthful with you.

6

We aim to build a long-term sustainable relationship with all of our clients.

7

Our services will rarely be the cheapest available. However, we believe that pound for pound they represent the best value and quality, the cheapest price rarely offers the best value.

8

We pride ourselves on our approachability and willingness to listen to our clients problems, whether they are finance related or not, we will always attempt to suggest effective, practical and straight forward solutions.

9

We will not promote tax planning solutions that may be in any way suspicious.

10

Any suggestions, ideas or criticisms you may have are all taken on board. If you are happy with us tell your clients, suppliers and customers, if you are not please tell us!